Refunds and penalty fares

Refunds

If there are disruptions during your journey, you may be eligible for a refund on your ticket.

If you don't pay, it will cost you up to £120

You must have a valid ticket when travelling on the tram or bus in Greater Manchester.

If you don’t have a valid paper or mobile app ticket, or you don’t touch-in successfully with a smart card, contactless card or contactless device, then you'll be charged a penalty fare up to £120.